Get help, fast
Many problems are solved in minutes over a secure remote session — you stay in control the whole time. Here's how to get connected.
Start a remote session
One-click remote support is almost ready. For now, reach out and we'll send you a secure, one-time connection link and stay with you the whole way.
Prefer we reach out first? Send a request.
Connected in four steps
Reach out
Call or email and tell us what's going on. We'll confirm remote is the right fix.
Start the session
We send a secure, one-time link. One click connects us — nothing permanent is installed.
Watch the whole time
You see everything we do on your screen and can end the session with one click, whenever you want.
Fixed & disconnected
We solve it, explain what happened, and the connection closes. We can't get back in without a new invite.
Safe by design
- We only connect when you start a session — never on our own.
- You watch your screen the entire time and can end it instantly.
- Nothing stays running in the background after we disconnect.
- We'll never call you out of the blue claiming your computer has a problem — if someone does, it's a scam. Hang up and contact us directly.
Most software problems — no visit needed
- New computer setup and cleanup
- Windows errors, crashes, and slowdowns
- Malware removal and security lockdown
- Email, accounts, and software setup
- Printer and device troubleshooting
- Patient, step-by-step walk-throughs
- Hardware repairs and upgrades
- Networking, wiring, and Wi-Fi installs
- TV mounting and home theater
- Anything physical
Hands-on work stays within the Louisville Metro Area. See our area →
Remote sessions start at $49. See support pricing → Care-plan members get priority remote support included.
Need help right now?
Reach out and we'll get you connected — usually the same day, always within one business day.